We're here to help

Indianapolis Power & Light Company is providing you new information on your electricity use through the Home Energy Reports program. It's part of our ongoing efforts to help our customers save energy and money.

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317.261.8222 Press Option 4

Frequently asked questions

Residential customer neighbor comparison

Who are my neighbors?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size.

How did you choose the homes used in my neighbor comparisons?

To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison.

What if there are good reasons that my household uses more energy than my neighbors?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include a group of similar, nearby, occupied homes. Our research shows that for almost all residents this provides a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special loads like hot tubs and swimming pools. You can provide additional information about your home in the "My Account" section of this website, and we will use it to enhance your neighbor comparison.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.

How can my efficient neighbors manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electricity use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home and how do I update it?

The size of your home is based on data that is collected from public records. If the size of your home is not correct, you can change it in the "My Account" section of this website.

About the program

What is the purpose of the program?

Most people are eager to be more efficient and save money, but they're not always sure how. IPL is dedicated to providing more information about your energy use so you can make informed choices and save money. We welcome your feedback. Please contact us with your comments or suggestions for improvement.

Why was I selected to be a part of the program?

We want to help you save energy and lower your energy bill. You are among a group of Indianapolis Power & Light Company customers included in the Energy Reports program, which is designed to help meet these goals.

What information will I receive?

Energy Reports are designed to provide new information to help you understand your energy use and find smart ways to become more efficient. You’ll be provided with the following information:

  • Energy use: We’ll make it easy to understand how much energy you are using.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: You can find ways to save energy, including information on the rebates and other special programs we offer.

Where can I learn more?

View all of our tips on the "Ways to Save" page of this website. The U.S. Department of Energy and the American Council for an Energy Efficient Economy are good, independent resources for additional information on energy savings.

Is my report available via email?

Yes. To go paperless or receive email in addition to your paper report, please contact us.

Can I opt out of this program?

Yes. The information we provide helps you understand your energy use, save energy and reduce your energy costs. If you would like to opt out of receiving this information, you can do so in the "My Account" section of this website or by calling the number above.

Can I opt in to this program?

We appreciate your interest in the Energy Report Program. IPL periodically expands the number of customers in the program and will gladly accept requests to be opted into the program.
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